Term and Conditions

Check-in / Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: Self check in after 15:00h

Check-Out: Self check out until 11:00h

Please read our Terms and Conditions carefully prior to making any booking via this website. Caliu Apartments guarantees to provide the lowest room rate available on www.caliuapartmentsbarcelona.com by making a booking via this website, you confirm you accept these Terms and Conditions. 

Reservations: Bookings can be made Online, by writing to info@caliuapartments.com, over the Phone (+34 676 42 03 73) or in person with our reception team at the apartment. You agree that you may only make reservations for yourself and your invited guests, and you must not make reservations for the purpose of reselling, posting, advertising or marketing reservation information through third-party websites or other means, or any false, fraudulent or speculative reservations. If you, or through any third party or agency, need to book on behalf of one or more proposed guests, you must make the reservation directly through our reception. Change of guest name of any reservation is not allowed unless there are any special circumstances deemed acceptable by our booking team. Caliu Apartments has the right to reject any guest from checking-in if the guest name is different from the name as stated on the reservation. We reserve the right to cancel or modify the reservation you made in its sole discretion without notice if it appears that any reservation has been made in breach of the above terms or involve any abuse of the reservation service. The rates include VAT, city tax is 1.10€ per person/night and will be charged extra at the time of check-in. Please contact us in advance to make requests about specific rooms types via  info@caliuapartments.com. 

Payment: We accept most credit cards and debit cards. We do not accept Diners Club. 

When checking in you will be asked to provide us with a credit card and be charged the full stay (room & tax) at the time of check-in. For standard rates, we will authorize your credit card for the 1st night at the time of booking.

City Tax: There is an additional city tax of 1.10€ per person/per night that will be charged at the time of check in. In the event of early departure, you will be granted a full refund for the city tax. 

VAT is included in the price

If you intend to pay for someone’s stay and will not be checking-in to show the payment card, a request must be sent by email via info@caliuapartments.com 

Check-in and Check-out: Self check in after 15:00h and self check out until 11:00h. Make sure to bring a valid identification with you, preferably a passport or government issued National Identity card. We are unable to check anyone in without this, so make sure to pack your ID! 

Changes / Cancellation conditions (special Terms and Conditions apply to a group booking): A change can be made to your reservation until 11am, one (1) day before your arrival. After that time no changes can be made. If you need to change the dates of your booking contact our reservation team via info@caliuapartments.com or directly on  +34 676 42 03 73. Changes of dates are subject to availability and rate differences may apply. If you book via another website, the changes before arrival may have to be done directly with the agent. 

All cancellations can only be made by email directly to  info@caliuapartments.com. Please check the conditions of the rate you have selected. For flexible bookings, cancellations can me made up to one (1) day prior to arrival by 10:59 hours (local time). After that time, the 1st night will be charged. For non-refundable rates, the full amount will be charged at the time of reservation and is not refundable. Please also note that that for group bookings, different policies may apply. policy cancellation does not apply to group booking. Refunds will be made by the same method the payments were made and to the specific card used at the time of the booking. 

No Show: If you fail to arrive for your stay, you will be charged for the first night of your stay.

Property rules: Caliu Apartments Barcelona is 100% smoke-free. Smoking is not permitted in any part of the apartment. Should it be brought to our attention smoking has taken place, a cleaning fee of 200€ will be assessed. Guest will be asked to leave the premises immediately. A refund will not be issued. Customers are required to conduct themselves in a reasonable and responsible manner and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in customers being asked to leave the property in which event all additional charges shall become immediately payable by the customers. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the property premises. Guest are expected to respect other guests as well as staff and property. The customer will be responsible for any loss or damage caused at the apartment.

Personal Property: It is a guest’s responsibility to ensure that personal belongings are secure at all times. Caliu Apartments accepts no liability for the loss, theft or damage to guests’ property, however sustained or caused. 

Information regarding Data Protection:

In accordance to the Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the company of APT Progrés SL provides the following information: Responsible: APT Progrés SL CIF. B72851678, Address: c/ Valencia num 223 pral 1ª, 08007, Barcelona. Phone number for contact:  +34 676 420 373 e-mail: info@caliuapartments.com  Purposes: Collected information for commercial purposes to perform order/service and the following billing of the same or to obtain information on our services. Legitimation: The mutual interest of both parties for the correct realization of professional order/service and/or the correct transmission of the requested commercial information. Conservation of data: while the duration of the commercial relation or during the years needed to complete the legal obligations Recipients:No communications to third parties will be realized with the exception of the cases when it is a legal obligation and/or a commercial relation is formalized with the establishment Rights: The interested party can practice their rights of access, amendment, abolition,portability of their data, limitation and opposition to the processing of their data to the RESPONSLIBLE attaching a document that accredits their identity or file a claim before the relevant Control Authority.I have been informed about the protection of data and its purposes and I CONSENT that the information that I provide is used by the company APT Progrés SL for the purposes expressed. 

 In case of detecting any possible errors in the reservation data, please contact us immediately by email at info@caliuapartments.com